NC Med Wigs LLC – Shipping Policy

Effective Date: January 1, 2025

At NC Med Wigs LLC, we take great care in packaging and shipping every order to ensure your items arrive safely and discreetly. Please review our shipping policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment is received and verified.
Custom units, medical wigs, and specialty items may require additional processing time. If your order requires extended production or customization, you will be notified prior to shipment.
Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Methods & Delivery Time

We offer the following shipping options at checkout:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (if available)

Delivery times begin after your order has been processed, not on the date of purchase.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and shipping method selected.
Promotional or discounted shipping offers may apply at certain times.

Order Tracking

Once your order has shipped, you will receive a tracking number via email or text.
Please allow up to 24 hours for tracking information to update.

Signature Confirmation

For high-value items and medical wigs, signature confirmation may be required upon delivery to protect against loss or theft.

Incorrect Address / Undeliverable Packages

Customers are responsible for providing the correct shipping address at checkout.
NC Med Wigs LLC is not responsible for packages delayed, lost, or returned due to incorrect or incomplete address information.
If a package is returned to us due to an address error, the customer is responsible for reshipping fees.

Lost, Stolen, or Delayed Packages

Once a package is marked as “Delivered” by the carrier, NC Med Wigs LLC is not responsible for lost or stolen packages.
If your package is lost in transit or significantly delayed, please contact us within 48 hours so we may assist in filing a carrier claim.

Damaged Packages

If your item arrives damaged, please contact us within 24 hours of delivery with photos of:
- The shipping box
- The item
- The shipping label
Claims submitted after 24 hours may not be eligible for review.

Medical & Custom Orders

Due to the personal, hygienic, and medical nature of our products:
- Custom wigs, medical wigs, and altered units are final sale
- These items are not eligible for refunds or returns once shipped

Please refer to our Return & Exchange Policy for additional details.

International Shipping (If Applicable)

International shipping rates and delivery times vary by location.
Customers are responsible for any customs duties, taxes, or import fees required by their country.

845-321-9214

Custom Wig Consultation